Assistance

With AVIS, you're always safe on the road.
Don't know who to call in case of an accident or malfunction? Don't know what to do if your vehicle is damaged?
In this article you will learn the most important information on how to deal with such situations.

1. Vehicle defects and vehicle manufacturer assistance
In the event of a fault on a vehicle that is under warranty, you should only visit or contact the car manufacturer's authorised service centre.
If the vehicle is not roadworthy, the specific assistance service of the car manufacturer must be contacted.
Phone numbers can be found directly here: Volkswagen Mobility Guarantee, Peugeot Assistance, Renault Assistance, Mercedes-Benz Emergency Service, Toyota Eurocare, Skoda Assistance, KIA Assistance, BMW Breakdown Management, NISSAN ASSISTANCE.

2. Accident, damage and claims reporting
In the event of an accident or damage to the vehicle, it is essential to notify the Lessor without delay, and in particular the relevant insurance company in accordance with the insurance policies in force on the rented vehicle.

- If you are not at fault for the accident, it is necessary to report the claim under the accident insurance policy, while the person at fault is obliged to report the claim under his/her compulsory insurance policy.
- If you are at fault for the accident it is necessary to report a claim on both insurances under your own responsibility.
- If the person at fault is unknown, it is necessary to report the claim under the accident insurance policy.

In cases a) and b) an accident report must be fully drawn up and mutually signed with the other party involved and must be attached to the insurance claim report.

In addition to the insurance company, any defect, damage or claim must be reported immediately to the landlord and photographs, the accident report and all particulars sent to fleet@avis.sk.

An insurance claim can be reported in the following ways:
a) Through the insurance company's website at the following links:
i) Allianz online claim reporting
ii) Allianz online claim reporting - accident insurance
iii) Allianz online claim reporting - compulsory insurance
b) By telephone on +421 2 50 122 222, option no. 2. The completed accident report must then be sent to doklady@allianz.sk.
c) or in person at any branch of Allianz.

In the event that Your vehicle is not drivable due to damage during an insured event, please contact Allianz Assistance exclusively.
Vehicle repairs are only possible at AVIS contracted service centres, which can be found here.
In the event of damage to the windscreen, please follow the same procedure as in point 2.a). The contractual service authorised to repair or replace the windscreen is Hornet Autosklo.

3. Vehicle Warranty Service Inspection

During the rental period, it is also your responsibility to attend the vehicle warranty service given by the vehicle manufacturer properly and on time.
In the event of failure to comply with this obligation, you will be liable to penalties in accordance with the vehicle rental agreement or the price list.
You may only have the compulsory vehicle service at the service centres chosen by the lessor. Therefore, in case of need to perform a service inspection, it is necessary to contact the AVIS fleet department by phone - +421 902 933 887 or by e-mail at fleet@avis.sk for directing to the right service centre according to the model and make of the vehicle.

4. Vehicle switching

For tyre changing, if you have seasonal tyres on your vehicle, you will be notified by email as each lessee with instructions on how to proceed with the vehicle changing.

The vehicle can be changed at the following garages:
1. Bratislava, SPIRIT CAR s.r.o.
2. Bratislava, PNEUSYSTEM
3. Trenčín, PROFITYRES
4. Banská Bystrica, STECH

In addition to the above-mentioned service centres, the vehicle can be serviced at any service centre in the PNEUSYSTEM network, however, this service is subject to a one-off fee of 45€ excluding VAT.